Berkeley utility questions split by provider

Berkeley has one city name on the map. The services behind a home may come from different places. When something breaks or a bill looks wrong, the right contact depends on which service you mean.

For gas and power, start with PG&E. For water, start with EBMUD, the East Bay water agency. For phone, cable, or internet, start with the company that serves the address, such as AT&T, Comcast, or Sonic.

An outage, water-service question, bill, repair, or internet problem may need the provider, not the city. Berkeley still matters for city services. Use Report & Pay for city bills, permits, parking, service requests, potholes, sidewalk issues, missed city-related service, and other local reports.

This split helps new residents because Berkeley feels like one city, but daily services are shared across several systems. A water issue, electric outage, sewer question, street problem, and parking ticket can all feel like “the city.” The right first call can still be different.

Before you file a request, name the problem in one sentence. Is it gas, electric, water, internet, a city bill, a street issue, or a permit? That one sentence usually tells you which door to use first.