California note
Starting or stopping LADWP water and power
Use LADWP's residential request for home water or power. A landlord's multi-unit request is different, and moving out needs a separate stop-service request.
For a home in LADWP’s service area, choose Start Residential Service to turn on water, power, or both. A business uses the commercial request. An owner setting up several units uses Multiple Unit Service, which can include water, power, trash, and sanitation when available for those units. Choose the service request.
Before opening an account for an apartment, ask which services the rent already covers and which meter serves your unit. A Los Angeles mailing address alone is not a reason to open every utility account yourself.
Set both ends of the move
Starting service at the new home is not the same request as ending it at the old one. Use Stop Service for the account you are leaving. Have both addresses, your account details, and the intended dates beside you. Keep each confirmation so you can check the final bill.
For help, call 1-800-342-5397. Regular customer-service hours are 7 a.m.-7 p.m. Monday-Friday and 7 a.m.-2 p.m. Saturday, excluding holidays. Emergency and outage calls are handled around the clock.
LADWP does not update your other records. Work through the ID and address-change checklist separately.
Where to see it
LADWP start, stop, and service request pages for Los Angeles addresses.
Official sources
Official pages
Reviewed September 15, 2026
Current rules, forms, fees, deadlines, maps, and office instructions.
Rules, forms, fees, deadlines, and office procedures can change. Check the current page before you file, pay, or rely on a date.
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