California note
My San Mateo keeps city service requests in one place
San Mateo residents can use My San Mateo to submit and track non-emergency city service requests, including streetlight outages, weeds, graffiti, and other local concerns.
My San Mateo is the city’s main online place for regular service requests. It helps when the problem is real but not urgent. Common examples include a streetlight outage, tall weeds, graffiti, or another city concern that staff can review.
The portal and mobile app let you send a request, track progress, and get updates. If you make an account, you can see your requests, check status, and add more details when staff needs them. Even without an account, the system can send email updates.
That helps in San Mateo because a concern may be downtown, near a school, along El Camino Real, by the bay, or up in a hill area. A clear location makes the request easier to understand.
Use My San Mateo for routine city fixes. If someone needs help right away or a police response, call 9-1-1 instead.
Where to see it
San Mateo My San Mateo online service request portal page.
Official sources
Official pages
Reviewed September 15, 2026
Current rules, forms, fees, deadlines, maps, and office instructions.
Rules, forms, fees, deadlines, and office procedures can change. Check the current page before you file, pay, or rely on a date.
Connected places
Open the local directory
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