California note
Santa Monica 311 keeps everyday city requests in one place
Santa Monica 311 gives residents one non-emergency door for city service requests, questions, compliments, maintenance issues, app reports, email, phone, and online contact.
Santa Monica 311 is the main door for everyday city requests that are not emergencies. It takes service requests, questions, and compliments. Common reports include downed branches, broken parking meters, illegal dumping, graffiti, and street or sidewalk problems.
The website, app, and email channels are available around the clock. Phone help has staffed hours: Monday through Thursday from 7:30 a.m. to 5:30 p.m. and Friday from 8 a.m. to 5 p.m. Dial 311 from inside Santa Monica or 866-311-SAMO from outside the city.
Give the closest address or cross street, a short description, and a photo when the issue can be seen. Use the digital route after hours, and keep the confirmation number so you can check the request later. Police, fire, and immediate hazards need the emergency route instead of a 311 form.
Where to see it
Santa Monica 311 page and city request channels.
Official sources
Official pages
Reviewed July 28, 2026
Current rules, forms, fees, deadlines, maps, and office instructions.
Rules, forms, fees, deadlines, and office procedures can change. Check the current page before you file, pay, or rely on a date.
Connected places
Open the local directory
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