Hayward water and sewer service may not cover every property

Hayward handles water and sewer service for most properties, but not every utility question is automatically a city account. The utility bill page notes that some properties may be served by another entity.

That is the detail to check before moving in or trying to fix a billing question. Have the property address ready and confirm whether the water and sewer service is through the City of Hayward.

For city water and sewer service, Hayward’s Water and Sewer Service page gives the path for starting or stopping service. Use that same page for the water and sewer service application and the Revenue Division contact.

The practical move is to separate three things: account setup, payment, and urgent service trouble. Account setup needs forms and documents. Payment has its own bill path. A water or sewer problem happening at the property may need the city service contact sooner.