Pleasanton Public Works requests run through Maintstar

Pleasanton Public Works requests can be submitted through the Maintstar portal. That is the online route for reporting a maintenance or customer service issue that belongs with Public Works.

If you would rather talk it through, the Public Works Customer Service Center is the normal business-hour phone path at 925-931-5500. Keep that number in mind when the issue needs a little explanation, like a recurring drainage concern, a street maintenance question, or a utility-service detail.

For the online form, gather the address, cross street, and a short description before you begin. Pleasanton has older downtown blocks, business parks, trail edges, and hillside neighborhoods, so a map pin alone may not tell the whole story.

If the issue repeats, say that. A one-time puddle, a recurring drainage spot, and a utility question can all sound similar until you add the pattern.

Emergency service uses a different path through police dispatch. For routine Public Works help, though, the Maintstar request keeps the location and description together so staff can route it cleanly.