California note
Go SBCity helps San Bernardino route everyday city requests
San Bernardino residents can use Go SBCity, SB Access Online, or SB Direct to report many non-emergency city issues, ask questions, and get service requests routed.
In San Bernardino, the useful first split is simple: regular city request, city information, or police emergency.
Go SBCity is the mobile path for many non-emergency city issues. The app lets you choose the issue. You can add a photo and send the location. SB Access Online is the web side of that same idea.
SB Direct is the city call center for non-emergency problems. It also handles suggestions, information, and service requests. It helps when you would rather talk through the issue or you are not sure which city form fits.
For a clean request, write the closest address, cross street, and a short description. A photo helps when the issue is a pothole, dumped item, broken city feature, or other visible problem.
If the situation is urgent or police-related, use the emergency or police route shown by the city. For everyday city fixes, Go SBCity or SB Direct is the calmer first step.
Where to see it
San Bernardino Report an Issue, Go SBCity mobile app, and SB Direct pages.
Official sources
Official pages
Reviewed July 3, 2026
Current rules, forms, fees, deadlines, maps, and office instructions.
Rules, forms, fees, deadlines, and office procedures can change. Check the current page before you file, pay, or rely on a date.
Connected places
Open the local directory
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