San Diego water service starts with the move-in form

If you are moving into a San Diego home, water and wastewater service should be on your early checklist. Public Utilities has a start-service page for opening an account, a stop-service page for move-outs, and MyWaterSD for account work.

The city gives one detail that can save worry during a move. If you have requested a new water or wastewater account, the water should stay on while the account is being set up. The city also notes that setting up the account can take up to 10 business days.

Apartments and multi-family buildings can be different. If one water meter serves several units, San Diego’s policy can require the account to be in the owner’s name. That is worth checking before a renter spends time trying to open an account that the property owner needs to handle.

The customer support page is also where the repair side begins. Water leaks, sewer spills, and water pressure issues have a Public Utilities contact path. Irrigation runoff and storm drain pollution use the Get It Done route or the city contact listed there.

For a smooth start, have the service address, move-in date, and ID ready. If the home is part of a shared-meter building, ask the property manager how the water bill is handled before opening a separate request.