Chula Vista water service depends on the address

Chula Vista has two public water providers, not one city water account. Sweetwater Authority serves the west and center of the city. Otay Water District serves much of the east. The line does not follow each ZIP code or big road. Use Otay’s address search or an old bill before you apply.

For an Otay account, the owner must send an Owner Acknowledgement before a renter can start service. The district handles that form within one workday. A renter or other non-owner has seven days after service starts to provide the required deposit. The meter size sets the deposit. Same-day, weekend, and holiday requests are not available.

For Sweetwater, send the start or cancel form. Customer Service should call on the next workday. The request is not final until that call is done. A renter needs the owner’s signed form. The other choice is a signed lease plus the deposit set by meter size.

Call the water provider about the bill, meter, outage, service leak, or wasted water. Call Chula Vista about storm drains, street floods, and dirty runoff. Keep the full address, move date, owner or renter status, and an old bill close by.